• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS
Cloud Call Center Featured Articles

Xarix Cloud Computing Launches with Affordable, Cutting-edge Cloud Services
A new company by the name of Xarix Cloud Computing recently entered the competitive cloud computing market, promising state-of-the-art solutions to small and medium businesses for relatively low prices.

11/26/2014

Silos to Blame for Customer Disservice
There is a lot of professional advice out there on how to do customer service right, and a lot of advice points to how customer service is done wrong.

11/26/2014

Philippines Looking at More Rural Call Centers
The Philippines has stepped forward as one of the biggest new landing spots for call centers, no matter what the business.

11/26/2014

Five Steps to Omni-channel Success
Since the birth of the Internet, the promise of unifying sales channels has been a tantalizing goal for retailers. The opportunity to get inside the consumer's head by tracking purchasing behavior across retail channels is the Holy Grail for a truly …

11/26/2014

Including Call Analytics in Your Reports Could Lead to Bigger Opportunities
Many companies are adding call tracking software to their arsenal of pay per click (PPC) tools. If you think about it, you could potentially profit from it as well.

11/25/2014
Video Showcase

Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |