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Cloud Call Center Featured Articles

MTM Locates 80 Call Center Jobs to Jackson
The St. Louis-based company, MTM, Inc., plans to establish medical transport and call center operations in Jackson, Mississippi. The project is expected to create 80 new jobs in the area, and the investment is expected to generate a total revenue of …

07/21/2014

Siemens Convergence Creators AttainOracle Reseller Authorization
Siemens Convergence Creators announced recently that Oracle has awarded it the rights to sell the Oracle Service Cloud as an authorized reseller.

07/21/2014

TeleTech to Open Call Center in Jonesboro, Ark.
A recent news report indicates that business process outsourcing company, TeleTech, will open up its second Arkansas operation in the state's town of Jonesboro.

07/21/2014

Vancouver 911 Call Center Ramping Up Technology in Face of Growing Call Rate
Over the last few years, 911 and other emergency call centers all over the world have been making some big changes. The people who operate the 911 call center in Vancouver are going to see some big changes take place at their center in the coming mon…

07/21/2014

Cloud Call Center Week in Review
TMC discussed this week the customer service situation in Australia where residents are switching brands at an alarming rate; the similar economic situation in Dunedin, New Zealand and city officials' efforts to use contact centers to boost the local…

07/19/2014
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Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
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