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Cloud Call Center Featured Articles

Australia Cloud Market to Reach $4.55B By 2018
A new report by Frost & Sullivan forecasts Australia's cloud services market to grow to $4.55 billion by 2018.

10/21/2014

Dialgo Direct Acquires Allegra Direct Communications
Call centers that provide healthcare solutions across the country are preparing themselves for the second phase of the Obamacare enrollment period.

10/21/2014

Ultra Communications Appoints New CEO
Ultra Communications, Ltd. today announced the appointment of a new Chief Executive Officer: Justin Hamilton-Martin. Ultra Communications is a European cloud-based contact center solution provider offering pay-as-you-go network contact services inclu…

10/20/2014

Genesys Blogger Puts 'Show-Attendance' Doubts to Rest
We've all gotten those enticing invitations in our email, urging us to attend one show or another. But if the recent experience of one attendee and participant is any indication, it might be time to start packing your bags.

10/20/2014

Relayware Had a Banner Year in 2013; Another One is Expected
Relayware, an SaaS-based partnering automation company, appears to have done everything right and notes that it has undergone unprecedented business growth and expansion over the past year.

10/20/2014
Video Showcase

Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
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