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Cloud Call Center Featured Articles

Cloud Call Center Week in Review: KGW.com, Genesys, StarTek, West Business Solutions, Cetrom Information Technology
Two primary themes have taken over call centers in these late fall and beginning winter months: the Affordable Care Act and holiday shopping.

12/20/2014

Call Centers in India Creating Jobs for People with Disabilities
A EuroAble call center in based in Mumbai, India, is one of the first call centers to be run completely by people with special needs, and has received extremely positive feedback.

12/19/2014

Caterpillar Moves Call Center to West Virginia City
Caterpillar, the well-known manufacturer of heavy construction equipment, will be moving one of its call centers to Bluefield, West Virginia, according to the Bluefield Daily Telegraph.

12/19/2014

The Cloud Gives Back to Businesses During the Hectic Holiday Season
It's been a good year for cloud computing and to celebrate, the cloud is giving back to users and businesses this holiday season. It's come a long way from being perceived as unstable and insecure, and cloud solutions now offer a number of assurances…

12/17/2014

West Business Solutions to Close Oklahoma City Center
For the years from 1999 to 2009, West Business Solutions has accepted money from the Oklahoma state Quality Jobs Program, which provides job creation incentives for state businesses. The total amount accepted reached $4.1 million by the end of that t…

12/16/2014
Video Showcase

Spotlight

White Paper

A Cloud-Based Approach to Contact Center Modernization

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Featured Resources

10 Considerations in Moving to a Cloud-Based Contact Center - Ebook

This ebook offers ten key considerations when moving to a cloud-based contact center.

Contact Center Modernization
- Video

Is it time to modernize your contact center? Genesys can help. Customers' expectations have changed, making contact center modernization imperative.

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Genesys Customer Testimonials - Moving to the Cloud - Video

Why move your contact center to the Cloud? Hear from Genesys customers on what motivated them to choose a cloud contact center.

Genesys Wins the 2014 Cloud Contact Center Award
- Analyst White Paper

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

Deliver Great CX-While Saving Money with a Cloud Contact Center - Video

Genesys Cloud solutions provide low cost of entry and deliver immediate bottom line results all the while improving your customer experience.

Multi-Channel Customer Experience the Next Battleground
- Analyst White Paper

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

Multi-Channel Customer Experience - Video

Your customers are no longer contacting you by phone only-they want to reach you on their own terms. A multi-channel contact center is needed so you can offer the channels customers prefer.


Cloud Call Center Featured Articles
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