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Cloud Call Center Featured Articles

CorvisaCloud Lands New Round of Funding
Cloud communications are increasingly driving a larger portion of business than ever before. With more and more businesses discovering the cost savings and added features that can be part of the package with cloud communications, other businesses are…

04/24/2014

8x8 Cloud UC Solution to Improve Connectivity, Mobility, and Cost
8x8, Inc., a specialist in cloud-based unified communications, contact center and collaboration solutions will be helping McDonnell and Associates, to enhance connectivity in seven of its offices.

04/23/2014

Oracle, SutiSoft Partnership to Deliver Strong Value to Customers
Companies need feedback to understand customer expectations and concerns. Big wigs like Oracle are no exception; that's why the company decided to integrate its cloud sales solution with SutiSoft-online survey software.

04/22/2014

Blue Cross/Blue Shield of Kansas City Adopting Self-Service Tech Support
Blue Cross/Blue Shield of Kansas City is delivering customer service to the new members of its organization without having to hire more call center staff.

04/22/2014

Penske's New Call Center to Assist Veterans in Base Changes
Veterans have risked their lives for the country and have safeguarded the nation during war and peace; many organizations have extended benefits to them to show their gratitude. Penske Truck Rental is doing its bit by opening a new call center to ass…

04/21/2014
Video Showcase

Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


Cloud Call Center Featured Articles
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