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Cloud Call Center Featured Articles

Cloud Call Center Week in Review: Openings, Closings and Ebola
It's been an interesting week in the Cloud Call Center arena, with lots of movement in all directions.

10/25/2014

New Marketing Head for Conversocial
Social networking has taken the world by storm, with companies looking to leverage this power. There are many that create social media-based products to help businesses improve their reach, and one such company is Conversocial.

10/24/2014

Cloud Communications Platforms a Multi-Billion Dollar Business Soon
There's little denying that cloud-based communications have been on a roll in recent years, and as such, that's prompted plenty of new development as companies look to stake out a claim in a substantial market.

10/24/2014

PlanetEcosystems Announces New Edition of P-ECOSYS CRM Platform
PlanetEcosystems, a provider of consumer engagement platform for utilities and local governments, revealed the latest version of its customer relationship management (CRM) platform, P-ECOSYS 3.

10/24/2014

Netflix Closing Down Oregon Call Center That Specializes in DVDs
Netflix is closing down an Oregon call center because the company's business is moving farther away from DVDs and more and more toward the streaming side.

10/24/2014
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Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
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