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Cloud Call Center Featured Articles

Missouri Political Call Center Shutting Down in February
In the world of the call center, there are quite a few ups and downs. A trend in the United States is that re-shoring is becoming ever more popular. While this has been good news for quite a few states and a ton of people looking for jobs, there are …

01/26/2015

Health Care Call Centers Still Seeing Long Waits
In Massachusetts, the problems with the health care exchange call center are so big that the state has actually extended the deadline for citizens to enroll.

01/26/2015

Cloud Call Center Week in Review: Voxilla, Aetna, The Money Source, ServiCom, Voicelinx
Even though the news may be obvious to some, it was a fitting entry to the rest of this week's Cloud Call Center news when TMC reported on industry analysis that Voxilla recently completed. Voxilla noted that the best call center software is that whi…

01/24/2015

The Money Source Setting Up New Call Center in Connecticut
The world of the call center can be a fickle one. Considering there are few businesses that rely as much on customer service and customer satisfaction as the call center, it shouldn't really surprise anyone that there is indeed a fickle temperature i…

01/19/2015

Voicelinx Looking to Offer Cloud Hosted Telephony to IT Resellers
The further we go into the 21st century, the more companies are looking to offer top of the line VoIP services to customers and enterprise level companies alike. While VoIP services to individuals are being handled by a number of companies who look l…

01/19/2015
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Spotlight

White Paper

A Cloud-Based Approach to Contact Center Modernization

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Featured Resources

10 Considerations in Moving to a Cloud-Based Contact Center - Ebook

This ebook offers ten key considerations when moving to a cloud-based contact center.

Contact Center Modernization
- Video

Is it time to modernize your contact center? Genesys can help. Customers' expectations have changed, making contact center modernization imperative.

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Genesys Customer Testimonials - Moving to the Cloud - Video

Why move your contact center to the Cloud? Hear from Genesys customers on what motivated them to choose a cloud contact center.

Genesys Wins the 2014 Cloud Contact Center Award
- Analyst White Paper

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

Deliver Great CX-While Saving Money with a Cloud Contact Center - Video

Genesys Cloud solutions provide low cost of entry and deliver immediate bottom line results all the while improving your customer experience.

Multi-Channel Customer Experience the Next Battleground
- Analyst White Paper

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

Multi-Channel Customer Experience - Video

Your customers are no longer contacting you by phone only-they want to reach you on their own terms. A multi-channel contact center is needed so you can offer the channels customers prefer.


Cloud Call Center Featured Articles
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