Cloud Call Center Featured Articles
Mississippi Call Center is Industry First
While there are any number of states in the United States that have call centers dedicated to helping people find out information about their health insurance policies or the Affordable Care Act. There is exactly one call center in the entire country…
Australian Government Takes Over $62 Million Private Call Center Contract
A $62 million contract for a call center for the Department of Education has effectively been insourced back to the government via the Shared Services Centre, which is part of the Australian Public Service. It will now man the 100-person customer ser…
Alorica Opening New Call Center in San Antonio
Call centers all over the world are seeing a resurgence, and it appears that San Antonio is one of the newest places to see a rise in call center jobs. According to the Herald Online, the Texas town is the site of a brand new center set up by Alorica…
More Operators Set to Staff ACA Cloud Call Centers
With the final few weeks of ACA open enrollment around the corner, the Federal Health Insurance marketplace has just announced that it will be increasing the number of call center workers by as many as 40 percent.
Cloud Call Center Week in Review: jobs4america, Genesys, ICMI, Zappos
There is not a week that goes by in which readers here miss an article that exclaims that continued surge of call center jobs in the U.S. This week will not break the trend.