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Cloud Call Center Featured Articles

Xerox Leases Property for Call Center
A building along the Midlothian Turnpike that was vacant for four years now has a new tenant. Xerox State Healthcare, LLC (XSH) recently signed a three year lease with Gladstone Commercial Corporation (GCC) and, according to Richmond BizSense, will u…

10/31/2014

New Call Fraud Trends are Exploiting User Call Misdials at Increasing Rates
Banking institutions are often the targets of call center fraud, but it appears that such cases are now on the rise. In particular, fraudsters are adopting a new strategy to gain access to sensitive information by taking advantage of misdialed call n…

10/30/2014

Is Your Contact Center Infested with 'Zombies'?
Logically thinking people don't believe in Zombies, but don't tell that to fans of the TV hit, "The Walking Dead." In it, in a post-apocalyptic world, the walking dead terrorize those who are still alive.

10/29/2014

Today's Contact Center: More Than Just Phones
Not so long ago, a contact center consisted of a series of phone banks. Operators answered calls as they came in, and did their best to respond to customer queries. The call was logged, and that was it; on to the next one.

10/29/2014

Ambulance Authority in Indiana Considering Consolidating Call Center with Police, Fire Call Centers
An ambulance authority in Ft. Wayne, Ind. is considering a plan that would consolidate its call center operations with those of local police and fire departments. After evaluating the plan, the board of the Three Rivers Ambulance Authority (TRAA) exp…

10/29/2014
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Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
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