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Cloud Call Center Featured Articles

3C Contact Services Announces New Client Wins
Keeping with this phenomenon, 3C Contact Services, a North American provider of outsourced contact center services has reportedly been experiencing rapid growth over the past few years. The recent win of two new clients has added to the momentum.

09/19/2014

Pindrop Security Highlights the Threat of Call Center Fraud
The Fraud Detection System (FDS) uses a patent-pending Phoneprinting technology to analyze call audio by identifying anomalies that indicate fraud, including Caller ID/ANI spoofing, call forwarding, and voice distortion. Additionally it produces a un…

09/19/2014

iQ Solutions Group Announces Partnership with West Corporation
iQ Solutions Group, LLC., a business solutions provider headquartered in Columbus, OH, has announced expansion of its cloud-based services.

09/18/2014

Report: Government Spending on Cloud Services to Rise in 2015
A research group that informs government entities about global technologies released a new report this week that predicts continued government spending on cloud-based initiatives through the coming fiscal year.

09/18/2014

T-Mobile Moving Into New St. Louis Call Center
If there is one way to tell when a company is getting even more successful, it is the number of call centers the firm is able to launch. This might be especially true when talking about a cellular phone company like T-Mobile. The company is going to …

09/16/2014
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Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
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