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Cloud Call Center Featured Articles

Cook County Health to Invest in Call Centers and More Nurses
One of the largest public health systems in the nation, Cook County Health in Illinois, has announced it is going to improve the services it provides to compete with other facilities by opening a call center.

08/22/2014

The Value of Data for Call Center Operators
According to a recent report, a partnership between Whitepages Pro and Twilio will start implementing fast call results, call tracking capabilities and the ability to verify a caller's identity.

08/22/2014

Kasisto Gets $2.25M in Seed Financing to Expand its Virtual Specialist Solution
People with the financial means have assistants to organize their daily activities and prioritize what needs to be done so they won't forget important events. Although the vast majority of us don't require the services of a personal assistant, having…

08/21/2014

Federal Government Awards E911 Contract
A provider of E911 services announced this week that it has been awarded an Information Technology Schedule 70 contract from a major branch of the U.S. Federal Government.

08/21/2014

Why Employee Retention Is Just as Important as Customer Retention
When it comes to business practices, there's a lot of information out there on how to retain customers.

08/21/2014
Video Showcase

Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
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