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Cloud Call Center Featured Articles

Genesys Provides Free Trial of its Cloud Offering
Genesys is offering a free 30-day trial for the Genesys Premier Edition - Virtual Contact Center. This cloud offering is available to small to mid-sized contact centers of up to 250 seats.

04/15/2014

NTT Unveils Virtual Desktop Service for Globally Active Enterprises
NTT Communications Corporation recently introduced the Enterprise Virtual Desktop Infrastructure to provide enterprise users with cloud-based access to office desktop environments from anywhere, anytime.

04/14/2014

Forrester Identifies Leading Traits for Cloud-based Contact Centers
Emerging contact center technologies have allowed enterprise contact centers to add a large array of tools to their belt. Between mobile, Web and social media platforms, companies have more choices to make and avenues to explore than ever before. Whi…

04/11/2014

Agency Handles Thousands of Calls from French Jews Looking to Immigrate to Israel
The Jewish Agency was founded in 1929 - well before the creation of the modern State of Israel. It played a key role in the birth of the state, and helped to build up the young nation. In particular, it helped those Jews who were Holocaust survivors,…

04/11/2014

Saba Releases Saba Cloud Spring 2014
Saba, a company in next-generation cloud solutions for talent management, has announced the launch of the Saba Cloud Spring 2014. The launch will aid organizations to expeditiously train and prepare their employees to be revenue contributors.

04/11/2014
Video Showcase

Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


Cloud Call Center Featured Articles
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