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Cloud Call Center Featured Articles

Cloud Call Center Week in Review
Cloud contact center news this week showed the support of several U.S. cities for their corporate and emergency call centers. One other town, however, has resorted to consolidation for its emergency call center, and an Australian telecommunication co…

08/30/2014

Cloud Call Center Week in Review
Cloud contact center news this week showed the support of several U.S. cities for their corporate and emergency call centers. One other town, however, has resorted to consolidation for its emergency call center, and an Australian telecommunication co…

08/30/2014

Optimal Blue partners with Arch Mortgage Insurance Company
According to the terms of the agreement, Optimal Blue will now provide Arch MI's competitive pricing and Rate Quote workflow within its eligibility and pricing services. Arch MI customers using Optimal Blue's services can now request for Arch MI's mo…

08/29/2014

Rise in Cloud Contact Center Traffic Volume in 2014
Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will …

08/29/2014

Teleperformance Americall to Hire New Agents, Update Hobart Call Center
The updated center will have around 700 seats which will be manned by full and part-time positions and because the work is seasonal, new hires will start as temps and move to permanent positions if they decide to stay with the company. The company re…

08/29/2014
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Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
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