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Cloud Call Center Featured Articles

Prime Benefits of CRM for Reps, Can Enhance Call Center Support
Today's call centers pursue quality customer service and strive to meet clients' expectations through implementing effective performance criteria. With customer satisfaction in mind, they make it a priority to provide excellent support consistently t…

07/31/2014

Secrets to a Successful Call Center: Tips to Create a Happy Customer and Agent
In today's business environment and economy, it is important for companies to find ways to stand out and attract (as well as retain) customers. A way to do that is by providing excellent support to clients before selling products or services, during …

07/31/2014

Try Harder: IVRs can be Improved with Productivity and Quality
Call center businesses do not need to keep callers away from agents; they only need to answer customers' questions in appropriate ways.

07/30/2014

New England Hospital Launches Call Transfer Center
In its quest to open a Level II trauma center, Portsmouth Regional Hospital in New Hampshire announced it has launched its One Call Transfer Center - a new service designed to streamline patient transfers and improve access to specialized care in the…

07/29/2014

Pay-for-Performance Programs Need to Improve
There is a silent battle being waged in the corridors of the corporate sector; pay raises, normally taken for granted, are being doled out with an unspoken caveat - 'perform and we'll pay.'

07/29/2014
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Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
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