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Cloud Call Center Industry News

TMCNet:  Genesys Launches Cloud Call Center Community on TMCnet

[December 18, 2012]

Genesys Launches Cloud Call Center Community on TMCnet

TMCnet News
 
Genesys (News - Alert) Launches Cloud Call Center Community on TMCnet

Norwalk, CT - [December 18, 2012] TMC (News - Alert), a global, integrated media company helping clients build communities in print, in person and online, announced today that the Cloud Call Center Community, sponsored by Genesys, has been launched as the newest addition to the TMCnet Online Community program. 
 
The Cloud Call Center Community is designed for decision-makers from companies of all sizes seeking information about the cloud delivery model for contact centers that is powerful, easy to deploy, and simple to use. Information on the Cloud Call Center Community addresses issues important to decision-makers involved in customer service. Visitors to the Cloud Call Center Community will find valuable resources such as feature articles, industry news, white papers, free product trials, e-demos and more.
 
The Cloud Call Center can be found at: http://cloud-call-center.tmcnet.com
 
"Genesys is pleased to join forces with TMC, the leader of communications and technology media," commented Michael McBrien, General Manager of the Genesys Cloud Connect business unit. "TMCnet is known for providing valuable content, and we're thrilled to sponsor this forum where people can learn more about how the cloud is transforming today's contact center with a lower cost delivery model - one that ultimately creates engaging conversations with customers." 
 
Genesys is driven by its cause to "save the world from bad customer service." This mission applies a relentless focus on the customer experience and its impact on today's competitive businesses. For over 21 years, Genesys has helped thousands of enterprises better connect with its customers leveraging cutting-edge technology, best practices, and world-class partners.
"TMCnet welcomes Genesys' Cloud Call Center Community into our Online Community program," stated TMC President Dave Rodriguez (News - Alert). "Genesys is a well-respected cloud contact center software provider that shares our vision of advancing new technologies. Our Online Community program is a powerful Community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world."
TMCnetis the leading Website for communications and technology professionals. TMCnet is visited by as many as 1.5 million unique monthly visitors and generates more than 60 million page views every month, according to Webtrends.
For more information about TMC, visit www.tmcnet.com.
 
About TMCnet Online Communities

TMCnet Online Communities are news-generated, content-rich sites that position companies as leading "go-to resource" for communications and technology related topics. TMC has been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for clients. To learn more about the Online Community program, please contact client services inquiry@tmcnet.comor call 203-852-6800. You can also visit us online at http://www.tmcnet.com/Community/Default.aspx
About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp; MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
About Genesys

Genesys is the leading provider of customer service and contact center software and services - with a 100 percent focus on customer experience and mission to Save the World from Bad Customer Service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
 
 
TMC Contact:
Rich Steeves
Web Editor
Tel: 203-852-6800, ext. 133
Fax: 203-853-2845
rsteeves@tmcnet.com

Genesys Contact:
Randy Brasche
Tel: 650 466 5363
rbrasche@genesyslab.com



Edited by Rich Steeves

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