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Cloud Call Center Industry News

TMCNet:  prairieFyre Software at ITEXPO Miami 2013

[January 29, 2013]

prairieFyre Software at ITEXPO Miami 2013

TMCnet News
 
prairieFyre Software announced today that it will be showcasing the upcoming release of its Contact Center for Microsoft (News - Alert) Lync solution at TMC's ITEXPO, taking place January 30 to February 1, 2013 at the Miami Beach Convention Center in Miami, Florida.

 
The Version 5.10.2 release of the Contact Center for Microsoft Lync portfolio is centered around support for the upcoming launch of Microsoft Lync Server and Lync Client 2013.  Scheduled for February 25th,  2013, the Version 5.10.2 release introduces support for this latest Microsoft Lync release, as well as Windows Server 2012, Windows 8, Office 2013, and SQL Server 2012.  With this release, prairieFyre Contact Center for Microsoft Lync customers can be confident that their core contact center business is fully supported by the latest Microsoft business productivity applications and infrastructure.
 
Microsoft Lync is an enterprise-ready unified communication (UC) platform that allows users to see their contacts' availability, send instant messages, start or join audio, video, or web conferences, and make phone calls. With Lync 2013, users can now connect to anyone on Skype, enabling rich communication with hundreds of millions of people around the world. This combination will enable Lync users to connect and collaborate with suppliers, customers, and partners, relying on the richness of Lync and the reach of Skype. As a true end-to-end Lync-based solution, the prairieFyre Contact Center for Microsoft Lync can leverage this integration to open exciting new unified communications scenarios that redefine the traditional approaches to providing customer service.
 
Come visit us at the prairieFyre booth #516 at ITEXPO (News - Alert) to find out why our solution is different and how you can turn your enterprise Microsoft Lync UC and voice investment into an enterprise-grade contact center. At ITEXPO Miami, executives from companies of all sizes and industries will assemble to network, educate, and learn together and from one another. Dozens of conference sessions, keynotes, and panels will be focused on helping attendees move their businesses forward.
 
Registration for ITEXPO Miami is now open. For the latest ITEXPO news, updates and information, follow the event on Twitter (News - Alert) (News - Alert) at @ITEXPO.
 
Contacts
For media inquiries, please contact:
prairieFyre Software, Inc.
Matthew Clare, 613-599-0045 Ext. 1319
Solutions Marketing Manager
 
About prairieFyre Software
prairieFyre Software is a global provider of contact center, business analytics, and workforce optimization software and services. The company's contact center solutions are designed for Mitel (News - Alert) Networks and Microsoft Lync and can be deployed on-premises or via the cloud. Our solutions are ideal for industries such as healthcare, financial services, utilities, government, and hospitality. prairieFyre Software was founded in 1998 and has more than 8,000 customers in over 70 countries worldwide. The company is among Profit Magazine's 2013 Top 50 Best Small and Medium Employers in Canada. prairieFyre Software is headquartered in Ottawa, Canada, with offices in the United States, United Kingdom and Australia.
 
About TMC (News - Alert)
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; Super Wi-Fi Summit, CVx; Asterisk (News - Alert) World; StartupCamp, and more. Visit TMC Events for a complete listing and further information.



Edited by Brooke Neuman

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