• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS
Cloud Call Center Industry News

TMCNet:  IBM Flex Systems help Proginov promote innovative use of cloud services within mid market businesses

[January 29, 2013]

IBM Flex Systems help Proginov promote innovative use of cloud services within mid market businesses

PARIS, Jan. 29, 2013 /PRNewswire via COMTEX/ -- IBM (NYSE: IBM) today announced that Proginov, a leading French managed services provider (MSP), has chosen IBM PureSystems to upgrade its IT infrastructure and enhance its growing "Software as a Service" (SaaS) and Enterprise Resource Planning (ERP) activities. In a market dominated by many of the world's biggest cloud providers, Proginov is differentiating itself by being one of the first MSPs in France to use IBM Flex System technology to provide a high range of cloud services to help clients drive their strategic activities.


(Logo: http://photos.prnewswire.com/prnh/20090416/IBMLOGO ) Proginov is one of the main ERP providers providing SaaS for small and medium size companies in France. The company also offers hosting services for clients with high availability application requirements.

As a result of steady business growth, Proginov needed to extend their infrastructure, without increasing the associated risk costs or complexity of the systems and their management. To meet these requirements, Proginov chose to deploy an IBM Flex System Enterprise system. The system was acquired with a flexible finance arrangement from IBM Global Financing, which allowed them align payments with the ramp-up of revenues generated by their SaaS offerings.

The new system will enable the organization to offer their clients - especially in the retailing and industry sectors - an efficient infrastructure that is secure and continuously available.

"The stability of production provided by IBM enables us to minimize the regular maintenance and to significantly reduce services interruptions for our clients," said Philippe Plantive, CEO at Proginov.

In addition, the IBM solution will provide investment protection for Proginov's existing IT infrastructure, allowing a seamless and uninterrupted transition for their clients as new services are deployed on the new systems.

"Supporting small and medium businesses remains a top priority for both Proginov and IBM," said Alain Henry, VP System and Technology Group. "The Flex System solution will allow Proginov to meet its goals and will enable them to respond to the increasing demand from their ERP clients deployed on the SaaS model." IBM Flex System Manager: built-in expertise to support the integrated resources The integrated IBM Flex System Manager appliance node offers clients such as Proginov a unique, single management view for their entire IT infrastructure, including the servers, storage and networking. Dynamic allocation of resources, adapted to the different types of workload, allows this software to optimize the resources used. It frees IT administrators from recurring tasks, enabling them to focus on improving the quality of services and efficiency of the IT infrastructure. This capability allows Proginov to continually adapt to significant workload changes while offering a high availability service 24 hours a day.

The IBM Flex System goes beyond competitor's blade configurations and provides the building-block elements for IBM PureSystems. IBM Flex Systems are built-to-order offerings for clients who want to custom build and tune configurations to their specific requirements. This allows them to select the specific compute, systems networking and optional storage and management required to support their specific workloads.

The IBM PureSystems family offers clients an alternative to current enterprise computing models, where multiple and disparate systems require significant resources to set up and maintain.

The true value of PureSystems is the fully integrated and pre-tuned platforms. The PureFlex System enables organizations to more efficiently create and manage an infrastructure. PureApplication System helps organizations reduce the cost and complexity of rapidly deploying and managing applications. PureData System is tuned for cloud computing and can consolidate more than 100 databases on a single system. In addition to the common web application patterns supported by PureApplication System, the combination of both PureData and PureApplication Systems can be used for end to end transaction workloads.

For IBM Business Partners, PureSystems creates a new services opportunity to help clients solve the complexity of enterprise IT, reduce costs and encourage innovation. From resellers to distributors and Independent Software Vendors (ISVs), more than 2500 Business Partners have received PureSystems certifications. PureSystems currently run tens of thousands of existing ISV applications across four operating environments including Windows, Linux, AIX, and IBM i operating system. Additionally, Business Partners have created more than 250 new solutions and applications that are optimized to run on PureSystems. These patterns of expertise, which span 20 industries, can be accessed through the IBM PureSystems Centre. They include leading solutions from some of the world's largest ISVs, including ERP systems and applications for the banking, marketing, healthcare and energy industries. Partners are able to perform many of the configuration and deployment services that previously came only from IBM and are optional and optionally available to be performed by qualified business partners.

For more information on IBM PureSystems visit: www.ibm.com/press/pure Founded in 1996, Proginov is located in La Chevroliere, south of Nantes and employs around 150 workers. Proginov specializes in providing Enterprise Resources Planning solutions for small and medium size companies. Its product family is based on Commerce and Production Management, Accounting and Finance, Human Resources and Pay. Each release is an opportunity for Proginov to add new modules and complementary applications in response to client's businesses such as: Trade, Industry, Distribution and Logistics, Building, Wood industry and Joinery, Textile and Automotive industries, Quarries and Sandpits, Point-of-sales and e-commerce. The result is that today, 750 small and mid-market firms both in France and outside France are using PROGINOV ERP.

In 2001, Proginov became the first ERP publisher in France to start providing hosted solutions, giving a real added value to the company and allowing Proginov to become one of the three main French editors of business management software today, and ensuring the leading position on the French ERP Cloud Computing market. One of the keys to Proginov's social and financial health is its commitment to financial independence. Directors and employees hold 100 percent of the 3,200,000 EUR capital and more than 85 percent of the workers are shareholders. Proginov also owns its IT infrastructure and 4000 square meters of office space.

For more information on Proginov visit: www.proginov.com IBM, the IBM logo, ibm.com, PureSystems, PureFlex, PureApplication, PureData, Smarter Planet and the planet icon are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. For a current list of IBM trademarks, please see www.ibm.com/legal/copytrade.shtml All other company, product or service names may be trademarks or registered trademarks of others. Statements concerning IBM's future development plans and schedules are made for planning purposes only, and are subject to change or withdrawal without notice. Reseller prices may vary.

Media Contact(s) Gaelle DussutourIBM Media Relations France+33-1-58-75-17-96dusga@fr.ibm.com Chris Rubsamen IBM Global CommunicationsIBM Systems and Technology Group(914) 766-4280rubsamen@us.ibm.com SOURCE IBM

[ Back To Cloud Data Center Resource Homepage's Homepage ]

Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |