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April 14, 2012

TMCnet Cloud Call Center Week in Review

Cloud Call Center Resource Managing Editor

It’s Friday, and once again it’s time to review the top stories of the week in all of your favorite technology topics. Let’s see what happened in the Cloud Call Center space in the past few days.

First up, LogicNow launched a new cloud-based customer service platform. The platform is designed to bring any business in line with modern practices by providing instant and scalable customer service, incident management and email handling solutions.

“Organizations that deal with inbound customer email traffic or Web-based contact submissions can leverage the features of LogicNow to better organize their communication with customers, improving response times and management of requests,” said John Bennett, director of LogicNow, in a statement.

Also this week, Cegedim Relationship Management announced that its cloud-based Mobile Intelligence for the iPad will be utilized by Boiron USA. The GPS capabilities of the Mobile Intelligence suite allow users of the CRM software to map sales calls.

In addition, Boiron will utilize the Xtelligence solution to act as an end-to-end analytics tool for everything from consulting to production support. “Due to the current economic climate in the U.S., patients are now becoming more reliant on quality OTC medications for self-care. Now is a vital occasion for OTC providers to increase their share of voice and commercial productivity through the use of intuitive, mobile CRM systems. Our renewed partnership will extend our support of Boiron and their long-term business goals,” exclaimed Angela Miccoli, president North America of Cegedim Relationship Management, in a press release.

Finally, Q9 Networks stated that is has been selected by SC to host cloud computing services for Canadian companies who want do to business in the cloud. Q9 is known for providing state-of-the-art data centers for cloud architecture, specializing in high-security.

"Over the last three years, Q9 has proven itself to be a very capable resource for CSC's Canadian operations,” said Siki Giunta, vice president for Cloud Computing Services and Software at CSC. “As we expand and globalize our cloud services offering to our Canadian customer base, Q9 will continue to play a key role in delivering the reliability, security and performance that CSC customers require and expect."

All-in-all it’s been a pretty exciting week for the Cloud Call Center space. Stay tuned to TMCnet each and every week for further news!


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