• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS

Cloud Call Center Featured Article

April 24, 2012

O-Tel Telecoms Launches Centrex, the Next Generation of Cloud Call Centers

Cloud Call Center Resource Contributor

O-Tel Telecoms recently announced the release of the next generation of Cloud Call Centers called Centrex.  O-Tel Telecoms is a global provider of Infrastructure-as-a-Service and is based in South Africa.

Now, call centers across South Africa will be provided O-Tel’s extensive range of inbound and outbound call center solution in the cloud through its Channel Partners. A growing number of businesses are in the need of advanced and affordable Call Center Technology solutions which promise growth while bringing in a reduction in their CAPEX costs.

In a release, Thyson Makitla, O-Tel Telecoms head of Projects and Development, said that, “We’ve worked for months with our American partners to ensure O-Tel keeps its promise on delivering a Carrier Grade Cloud Call Center Service labelled as Centrex. Call Center Agents can now work from anywhere, including their home. The administrator simply creates his campaign, uploads his call list to the CRM, and the agent’s login to the Unified Communication tool which includes a predictive dialler and updates the CRM whilst speaking to the client.”

With Centrex, a call center can be set up in a matter of minutes as the agents just need to be fitted with headsets and a secured web connection.  Predictive Dialling can increase a call center’s productivity by 70 percent simply because the system restricts procrastination on the part of the agent. Faster CRM input and reporting are equally important as they display accurate results. All of these functionalities are provide by Centrex.

Mohammad Patel, CEO of O-Tel Telecoms, said that, “Centrex has been tested by various channel partners nationwide, and the response was absolutely magnificent. It is by far the most complete Call Center Service in South Africa. The service we offer includes full hosting, support assistance and is affordable, scalable, and flexible. With a carrier grade backbone, we’re confident that the recommended retail price of R395 per seat is a huge cost saving for any Call Center, whether startup or fully operational.”

Centrex can seamlessly integrate with any CRM solution such as Salesforce.com, Sugar CRM as well as other leading CRM services. Furthermore, Centrex has been designed to be compatible with the new NGN Last Mile Connection from O-Tel.






Edited by Jennifer Russell

Spotlight

White Paper

A Cloud-Based Approach to Contact Center Modernization

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Featured Resources

10 Considerations in Moving to a Cloud-Based Contact Center - Ebook

This ebook offers ten key considerations when moving to a cloud-based contact center.

Contact Center Modernization
- Video

Is it time to modernize your contact center? Genesys can help. Customers' expectations have changed, making contact center modernization imperative.

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Genesys Customer Testimonials - Moving to the Cloud - Video

Why move your contact center to the Cloud? Hear from Genesys customers on what motivated them to choose a cloud contact center.

Genesys Wins the 2014 Cloud Contact Center Award
- Analyst White Paper

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

Deliver Great CX-While Saving Money with a Cloud Contact Center - Video

Genesys Cloud solutions provide low cost of entry and deliver immediate bottom line results all the while improving your customer experience.

Multi-Channel Customer Experience the Next Battleground
- Analyst White Paper

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

Multi-Channel Customer Experience - Video

Your customers are no longer contacting you by phone only-they want to reach you on their own terms. A multi-channel contact center is needed so you can offer the channels customers prefer.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |