• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS

Cloud Call Center Featured Article

April 27, 2012

Vodafone Call Center Workers in Ireland Protest Jobs Sent Offshore

Cloud Call Center Resource Contributor

Vodafone customer care staff in Ireland reportedly voted in favor of industrial action against their employer.

The Communications Workers Union in the country reported the results of balloting: of 264 workers at Vodafone call centers in Dublin and Dundalk, 262 were in favor and two were against. The union said the action is to protest the decisions to export almost 500 customer service jobs to locations in Northern Ireland, Egypt and India.

The CWU said the move showed complete disregard for the impact on livelihoods, the Irish Examiner reported today.

“This result is an unambiguous demand from workers at Vodafone for industrial action to protest at the decisions of the Company over the last 12 months to export almost 500 jobs in its customer care services for its Irish customer base to locations in Northern Ireland, Egypt and India,” said Terry Delany, CWU Deputy General Secretary.

“In making these decisions and in its subsequent actions, the Company has been arrogant, callous and deceitful in its treatment of workers and the complete disregard for the damaging impacts on the livelihoods and futures of the workers affected, and their families and communities,” he added. “Specifically, the Company’s commitment to consult in a sincere and open way has been shown to be without any basis in the reality of how the Company has conducted its affairs.” 

The Communications Workers Union is Ireland's largest union for the postal, telecommunications and call center sectors. It has members in Eircom, An Post, Vodafone, Meteor, O2 and many other telecom companies.

According to Delany, Vodafone has not responded to the questions and concerns of workers in “a clear and forthright manner.”

Vodafone began offering the iPhone 3 and 3GS to customers in Ireland and the U.K. in 2009.




Edited by Braden Becker

Spotlight

White Paper

A Cloud-Based Approach to Contact Center Modernization

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Featured Resources

10 Considerations in Moving to a Cloud-Based Contact Center - Ebook

This ebook offers ten key considerations when moving to a cloud-based contact center.

Contact Center Modernization
- Video

Is it time to modernize your contact center? Genesys can help. Customers' expectations have changed, making contact center modernization imperative.

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Genesys Customer Testimonials - Moving to the Cloud - Video

Why move your contact center to the Cloud? Hear from Genesys customers on what motivated them to choose a cloud contact center.

Genesys Wins the 2014 Cloud Contact Center Award
- Analyst White Paper

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

Deliver Great CX-While Saving Money with a Cloud Contact Center - Video

Genesys Cloud solutions provide low cost of entry and deliver immediate bottom line results all the while improving your customer experience.

Multi-Channel Customer Experience the Next Battleground
- Analyst White Paper

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

Multi-Channel Customer Experience - Video

Your customers are no longer contacting you by phone only-they want to reach you on their own terms. A multi-channel contact center is needed so you can offer the channels customers prefer.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |