Vodafone customer care staff in Ireland reportedly voted in favor of industrial action against their employer.
The Communications Workers Union in the country reported the results of balloting: of 264 workers at Vodafone call centers in Dublin and Dundalk, 262 were in favor and two were against. The union said the action is to protest the decisions to export almost 500 customer service jobs to locations in Northern Ireland, Egypt and India.
The CWU said the move showed complete disregard for the impact on livelihoods, the Irish Examiner reported today.
“This result is an unambiguous demand from workers at Vodafone for industrial action to protest at the decisions of the Company over the last 12 months to export almost 500 jobs in its customer care services for its Irish customer base to locations in Northern Ireland, Egypt and India,” said Terry Delany, CWU Deputy General Secretary.
“In making these decisions and in its subsequent actions, the Company has been arrogant, callous and deceitful in its treatment of workers and the complete disregard for the damaging impacts on the livelihoods and futures of the workers affected, and their families and communities,” he added. “Specifically, the Company’s commitment to consult in a sincere and open way has been shown to be without any basis in the reality of how the Company has conducted its affairs.”
The Communications Workers Union is Ireland's largest union for the postal, telecommunications and call center sectors. It has members in Eircom, An Post, Vodafone, Meteor, O2 and many other telecom companies.
According to Delany, Vodafone has not responded to the questions and concerns of workers in “a clear and forthright manner.”
Vodafone began offering the iPhone 3 and 3GS to customers in Ireland and the U.K. in 2009.
The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.
Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.
How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.
Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.
Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.