Today the management of Altitude Software, a company that specializes in developing software products for contact centers around the world, has announced a new partnership. The company has begun to deliver cloud contact services to a client in Scandinavia. The contract came about after a new acquisition. When a Sweden-based Software-as-a-Service provider was bought out by a group of private investors, they decided to bring in Altitude Software to help smooth over some of the rough spots.
Gastão Taveira, the CEO of Altitude Software, had the following to say about the new deal, "Altitude Software's investment in Sweden underlines the strategic importance of the Northern Europe market as an early adopter of Cloud software solutions to manage customer service operations. Increasingly, companies prefer to focus on their core business and use advanced technology solutions delivered by reliable specialized providers. The new venture combines the Cloud provider experience of the Swedish team with the global product skills of the Altitude Software team to present a powerful Contact Center in the Cloud offering in the market.”
For those of you not familiar with Altitude's work, the company provides a modular software solution that is designed to run with no capital investment. The software is designed to allow contact managers to focus on customers by removing the amount of administrative and IT work that they need to do on a daily basis.
Henrik Sjostrand, the General Manager for Altitude Cloud in Sweden, said the following about the software product, "In the last few years, as cloud computing has fast become a top priority for decision makers and investors on the Nordic region, we have developed and refined SaaS offerings, providing contact centers with very competitive solutions. The Altitude Software investment enables us to take the next step and provide leading edge contact center business solutions requiring minimum investment, no specific IT knowledge or competencies, while providing user friendly self-service and management tools."
Edited by Brooke Neuman