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Cloud Call Center Featured Article

May 24, 2012

Simple Call Solutions Switches to 3CLogic Software After 80-Percent Productivity Increase

Cloud Call Center Resource Contributing Writer

Simple Call Solutions, a 24/7 Inbound Support Services provider located in Costa Rica, has switched to using 3CLogic’s cloud-based contact center software. The company, which supports clients located in various countries, will now be able to integrate its own carrier with the cloud-based call center software offered by 3CLogic.

According to Dennis Fitzgerald, CEO at Simple Call Solutions, it’s almost impossible to find companies that offer unique business needs in a market with traditional contact center solutions.

“3CLogic allows Simple Call Solutions to incorporate its own trusted carrier while providing them with excellent service quality at the most efficient prices in the industry,” said Fitzgerald, whose company is proud to say that its productivity rates had “increased upwards of 80 percent since switching to 3CLogic.”

Simple Call Solutions offers outsourcing services in telemarketing, outbound sales campaigns and inbound customer support, as well as credit card processing and order taking for its customers. In order to offer exceptional and efficient services, its previous system lacked the ability to track all its incoming and outgoing calls, as well as offer other reporting tools.

3CLogic, however, offers real-time and historical reporting tools to help monitor and manage call center operations.

CEO and President of 3CLogic, Raj Sharma, said his company was pleased to offer Simple Call Solutions the advanced features needed to meet its needs.

“Simple Call Solutions can now have the complete access to all inbound and outbound calls with reporting features customized for its industry,” he said.

3CLogic offers cloud-based inbound and outbound customer interaction channels that include voice, chat and social media that integrates with existing CRM software. This provides an all-round view of customer interactions.

Its cloud-based Contact Center allows companies to efficiently respond to communications and offers a larger lifetime value for each customer, client or account.




Edited by Braden Becker

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