• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS

Cloud Call Center Featured Article

July 13, 2012

Integrated Cloud-based Services - A Paradigm Shift in Cloud Computing?

Cloud Call Center Resource Contributor

With the haze slowly moving away from the cloud, customers are increasingly adopting cloud-based services, but how much more value would it give customers if different such services were integrated under one umbrella?

Well, here's a chance to find out, as VA Associates and 3CLogic have now partnered to offer combined IT Service Management and contact center services to their customers securely from the cloud.

This combined virtual offering in the form of a 'unified service' is expected to provide customers with comprehensive computer telephony integration, which customers can deploy from any location they want.

“The partnership between 3CLogic and VA Associates, LLC opens new doors and opportunities for businesses looking to take their IT Service Management to the next level,” said Raj Sharma, president and CEO at 3CLogic.

3CLogic offers a full suite of cloud based inbound and outbound customer interaction channels while VA Associates has gained recognition as a one-source IT Solution Company, offering a wide array of services.

The unified service will provide a single window interface for IT Service Management and Call Center and eliminate duplicate entries in multiple locations and databases. Help desk and call agents can hence receive calls from a single window, ensuring greater customer satisfaction.

In addition, agents can be coordinated and managed from anywhere and a single click will allow access to real time reports and recordings.

Hence, with 3CLogic, VA Associates' customers will be able to leverage a completely virtual inbound solution successfully with remote IT support staff and can launch and deploy their contact center operations in a short time with fully integrated IT Service Management. 

In addition, VA Associates' customers don't need to invest in heavy infrastructure and equipment; all they require is a PC, an Internet connection and a good headset.

This concept of 'integrated services' under a single umbrella could prove valuable for government and commercial markets as they move from “in-house, big box computing to a utility service that is much more flexible and cost effective.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Allison Boccamazzo

Spotlight

White Paper

A Cloud-Based Approach to Contact Center Modernization

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Featured Resources

10 Considerations in Moving to a Cloud-Based Contact Center - Ebook

This ebook offers ten key considerations when moving to a cloud-based contact center.

Contact Center Modernization
- Video

Is it time to modernize your contact center? Genesys can help. Customers' expectations have changed, making contact center modernization imperative.

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Genesys Customer Testimonials - Moving to the Cloud - Video

Why move your contact center to the Cloud? Hear from Genesys customers on what motivated them to choose a cloud contact center.

Genesys Wins the 2014 Cloud Contact Center Award
- Analyst White Paper

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

Deliver Great CX-While Saving Money with a Cloud Contact Center - Video

Genesys Cloud solutions provide low cost of entry and deliver immediate bottom line results all the while improving your customer experience.

Multi-Channel Customer Experience the Next Battleground
- Analyst White Paper

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

Multi-Channel Customer Experience - Video

Your customers are no longer contacting you by phone only-they want to reach you on their own terms. A multi-channel contact center is needed so you can offer the channels customers prefer.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |