A supplier of contact center solutions and business call recording products, TelStrat has launched its all-new Engage Cloud Solution, which will ultimately enable contact center outsourcers, multitenant environments, and software-as-a-service (SaaS) hosted providers to work within a better suite of call recording and workforce optimization capabilities.
With capabilities for both public and private cloud deployments, Engage Cloud is perfect for deploying especially over the public Internet or across a private wide area network (WAN). Additionally, the release of Engage Cloud call recording and advanced workforce optimization (WFO) allows service providers to better offer business-critical call recording and WFO capabilities to the companies increasingly looking to rise to cloud-based call center services.
The solution’s architecture works to guarantee highly responsive access for cloud-based users, and the Web 2.0 interface allows for prime operational mastering with minimal training. Its Web-based centralized management also streamlines server and account confguration and control, and it works to meet both the Payment Card Industry’s Data Security Standard and Health Insurance Portability and Accountability Act, as well as other regulated compliance programs requirements.
"Engage Cloud is ideal for hosted service providers who want to offer their customers cloud-based call recording and WFO services. Its enterprise-grade feature set and no-compromise performance make it easy to offer highly profitable services with minimal effort," said Bob Carroll, TelStrat's CEO, in a statement. "Bringing our customers innovative solutions like Engage Cloud is just one reason why, to date, 2012 has been the best year in our company's history.
The system also supports an extensive list of disaster survivability and recovery configurations, as well as supports for secure sockets layer (SSL/HTTPS) connections, 256-bit AES encryption, and solid client security and data integrity.
Last month, it was reported how call centers could effectively use the TelStrat line of products to accomplish many important related tasks, which all work to ultimately impact the bottom line for users. Ed Templeman, director of marketing for TelStrat, commented on everything from the variety of functions that TelStrat could manage to which companies would best benefit from TelStrat’s highly scalable line.
Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.
Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.
The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.
Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.
How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.
Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.
Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.