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Cloud Call Center Featured Article

July 20, 2012

TMC and Genesys Present Webinar on Contact Center in the Cloud

NORWALK, CT (July 17, 2012) – TMC, a global, integrated media company helping clients build communities in print, in person and online, announced with Genesys today a complimentary Webinar, “Best Practices for Deploying a Contact Center in the Cloud,” live on Wednesday, July 18, 2012, at 1:00 PM EDT.

This complimentary Webinar will discuss cloud-based contact centers and continue to gain traction among enterprises, as the economic and strategic advantages continue to improve and enterprises outgrow legacy infrastructure constraints.

Don’t miss this opportunity to hear how you can anticipate and plan for potential challenges in implementing a cloud-based contact center and learn what the key determinant is for a successful implementation – without any disruptions to customer service delivery. 

What you will learn:

  • How to think differently about the contact center and cloud technology
  • How to make the most of you cloud-based contact center
  • How to avoid common pitfall when implementing in the cloud

Register now for “Best Practices for Deploying a Contact Center in the Cloud,” live on Wednesday, July 18, 2012, at 1:00 PM EDT.

“Network Packet Broker Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO at TMC. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About Network Packet Broker Webinars
Network Packet Broker Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real time. The Network Packet Broker Webinar program typically attracts 300 to 500 registrants per event.

Network Packet Broker Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by e-mail at inquiry@tmcnet.com.

For more information about Network Packet Broker Webinars, please visit www.tmcnet.com/webinars.

About TMC
TMC, celebrating their 40th Anniversary, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction SolutionsNetwork Packet Broker.com, read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: Featuring collocated Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences,and more. Visit TMC Events for a complete listing and further information., INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.

For more information about TMC, visit www.tmcnet.com.

TMC Media Contact
Jan Pierret
Marketing Manager
TMC 
203-852-6800 x 228
jpierret@tmcnet.com




Edited by Braden Becker

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