• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS

Cloud Call Center Featured Article

July 24, 2012

Using 3CLogic's Cloud Services for Enhanced Call Center and CRM Integration

Content Producer

Having your phone system and customer relationship management (CRM) software as two stand-alone systems has been protocol for many years, but it doesn’t have to be any longer. This can prove to be very detrimental and inconvenient to your call center, as one hand does not know what the other is doing. 3CLogic, a provider of cloud-based call center software, creates the most highly efficient contact centers on the market, and has recently released this video detailing why it’s best to switch to the cloud for a seamlessly operating system.


Did you know that on average, 33 percent of all time spent working on disjointed systems is actually wasted? You do the math – does it look or seem easy to simultaneously work within six separate, open windows to constantly re-evaluate the same information as several disparate systems?

We didn’t think so.



The good thing is that you can eliminate this problem for good by implementing an easy-to-use interface for new and existing prospect management. With proper integration into you current CRM system, reps will always have information on their customers based on the incoming phone number. Most importantly, there won’t be a delay while doing so – something that is unfortunately common in alternative systems.

Sale representatives can call prospects in two ways:

1.)    Embedding 3Clogic Call Control Buttons within salesforce.com. The reps then use a single Salesforce window for editing and finalizing contact information – all while both the Salesforce and 3CLogic systems are updated simultaneously.

2.)    You can also export contacts from salesforce.com and import them into 3CLogic. As the prospect is called, related information from Salesforce is displayed. This option also requires no pop-ups or Internet browsers.

To see what else 3CLogic can do for you and your call center business, click here.

Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.

Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.




Edited by Amanda Ciccatelli

Spotlight

White Paper

A Cloud-Based Approach to Contact Center Modernization

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Featured Resources

10 Considerations in Moving to a Cloud-Based Contact Center - Ebook

This ebook offers ten key considerations when moving to a cloud-based contact center.

Contact Center Modernization
- Video

Is it time to modernize your contact center? Genesys can help. Customers' expectations have changed, making contact center modernization imperative.

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Genesys Customer Testimonials - Moving to the Cloud - Video

Why move your contact center to the Cloud? Hear from Genesys customers on what motivated them to choose a cloud contact center.

Genesys Wins the 2014 Cloud Contact Center Award
- Analyst White Paper

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

Deliver Great CX-While Saving Money with a Cloud Contact Center - Video

Genesys Cloud solutions provide low cost of entry and deliver immediate bottom line results all the while improving your customer experience.

Multi-Channel Customer Experience the Next Battleground
- Analyst White Paper

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

Multi-Channel Customer Experience - Video

Your customers are no longer contacting you by phone only-they want to reach you on their own terms. A multi-channel contact center is needed so you can offer the channels customers prefer.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |