• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS

Cloud Call Center Featured Article

August 13, 2012

What is a Cloud Call Center?

Content Producer

There are call centers, and then there are cloud-based call centers. Call center efficiency is something that business owners and decision makers are constantly looking to improve and maintain, yet they often do not know how to take that next step to ensure call center success. This is where the cloud comes in.

By deploying a cloud-based call center, customer satisfaction will increase, higher revenue will be accrued, and you will inevitably see your existing call center receive a huge boost of efficiency. By integrating the cloud into your call center, you will create a highly desirable competitive edge, as you will be integrating your database and CRM management tools with an automatic dialing system which reminds your agents to follow with leads. This means you’re opening up new business opportunities that you were once missing out on – all by harnessing the power of the cloud.

With a cloud call center solution, businesses will see instant availability of customer information with every incoming call; minimized customer hold times; increased service levels with complete visibility and reports; the ability to efficiently manage home-based agents virtually, which increases morale, productivity and agent satisfaction; detailed analytical reporting; and seamless integration with currently existing CRM tools.

Additionally, moving to a cloud-based call center will provide a peace of mind to your IT team as well as their maintenance demands. Many also find that by working within the cloud, computing hardware capital expenses are essentially demolished.

Last but not least, it’s been proven that cloud-based call centers can save larger enterprises as much as 50 percent when compared to on-premises systems.

In a nutshell, your call center will be made simpler, more secure and you will even be able to enjoy the benefit of instantaneously going global if you wanted to – all within the cloud.




Edited by Jamie Epstein

Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.

Product Showcase

Angel Outbound IVR Solution

Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX - differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |