Cloud Call Center Featured Article

August 22, 2012

3CLogic Rising to New Heights: Relocates New Corporate Headquarters to Meet High Demands, Expand Workforce

Cloud Call Center Resource Contributor

Renowned provider of cloud-based inbound and outbound customer interaction solutions, 3C logic has recently decided to relocate its corporate headquarters to the effect of expanding sales and advancing marketing and customer service capabilities.

The new Rockville, Maryland-based facility boasts a customer executive briefing center and 3CLogic’s robust cloud-based contact center technology as being utilized by its own experienced staff.

3CLogic’s customer interaction solutions have been designed to integrate voice, chat and social media capabilities into its clients’ existing customer relationship management (CRM) software. This integration additionally provides businesses with a 360-degree view of all customer interactions regardless of the channel chosen by their customers.

The company’s flagship cloud-based solution – Contact Center – offers companies across the world more accurate and timely information about their prospect or customer, so that they are more easily and efficiently able to respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.

According to 3CLogic, the company has been growing exponentially in recent years, specifically noting a surge in its global client base. This headquarters relocation is aimed at settling in a larger and more technologically sophisticated facility, which will ultimately allow the company to strengthen and broaden its workforce to address these growing industry needs.

The move is also consistent with the company’s goal to position itself as the industry’s premier cloud-based contact center service provider.

“This is an exciting time for our company,” said 3CLogic President and CEO Raj Sharma in a statement. “Relocating and expanding our offices in Rockville, Maryland shows our commitment to support our global customer base locally, from USA. Unlike our competitors, we do not believe in off shoring or outsourcing our customer support operations to other countries. We firmly believe that leveraging the talent pool available in the 270 Technology Corridor is the best way to provide the highest levels of service demanded by call center companies.”

In other recent news, LeadMaster, a leader in SaaS Sales Lead Management CRM solutions, made it known last month that they would be integrating with 3CLogic to provide comprehensive computer telephony capabilities for the LeadMaster system.

Interested in learning more about how 3CLogic can improve your business needs? Click here to explore the company’s reliable and trusted cloud-based call center software, serving as a self-described one-stop shop for all cloud-based call center needs, including CRM integration, speech analytics and workforce management (WFM).

Want to learn more about cloud communications? Then be sure to attend Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX.  Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.

Edited by Allison Boccamazzo

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