• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS

Cloud Call Center Featured Article

September 05, 2012

Panduit Offers Critical Visibility, Reporting for the Cloud Data Center

Cloud Call Center Resource Contributing Editor

The concept of the cloud data center may have many an IT manager intrigued or fearful that the data, network and applications he manages will soon be out of his control. Fortunately, this assumption is never founded in truth and companies can comfortably migrate to the cloud data center to enjoy greater efficiency and agility.

As this migration occurs, certain elements emerge as critical factors, including power, cooling, asset utilization and connectivity. To support the changing needs of the data center, physical infrastructure management tools, combined with existing system software management tools, are critical.

In fact, the adoption of data center infrastructure management tools is rapidly coming of age as companies strive to reduce the risk of systems, network and applications downtime and reduce operational costs. Others may be seeking to support Information Technology Information Library (ITIL) and Information Technology Service Management (ITSM) initiatives or increase sustainability.

Regulatory compliance with service level agreements (SLAs) is another element pushing adoption of the cloud data center. IT managers also want the ability to maintain real-time monitoring, management, dashboard virtualization and reporting across all cooling, power, speed and provisioning. They also need access to the underlying physical infrastructure.

Fortunately, for those proactive IT managers, Panduit’s data center infrastructure management (DCIM) solutions enable them to embrace the cloud data center and all associated benefits. These solutions provide for automated, accurate and centralized physical infrastructure visibility to ensure network stakeholders can achieve their service-oriented goals.

With the right tools, reports and dashboards, IT managers are informed enough to make the right decisions to meet the needs surrounding capacity planning, end-to-end service level agreements, remote management and more. In working with Panduit, these IT leaders have access to real-time information regarding power usage, connectivity, thermal and environmental conditions.

A preferred solution for moving to the cloud data center is Panduit’s Physical Infrastructure Manager (PIM) Software Platform. This physical infrastructure management system allows for the tracking of the allocation and utilization of critical IT assets within the cloud data center and throughout the enterprise as a whole.

Research continues to demonstrate that nearly half of the network problems that currently plague the enterprise arise from issues within the physical infrastructure. Still, the physical infrastructure is often overlooked as real-time monitoring and visibility into the dense layer of connectivity and related data center infrastructure information are non-existent.

In working with Panduit for a cloud data center solution, the enterprise can enjoy complete visibility in the data center and the enterprise through software-based automation, intelligent devices, change management, pre-defined dashboards and reports and related documentation that integrates seamlessly with service desk platforms and higher-level network management to optimize the move to the cloud data center, ensuring the organization can reap all of its benefits.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.


Edited by Stefanie Mosca

Featured eBook

Cloud Call Center - The Power of the Cloud Call Center eBook

The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.

Featured Whitepapers

Cloud Call Center - Join the Crowd, Moving to the Cloud

Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.

Cloud Call Center - Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application

Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...

Cloud Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.

Cloud Call Center - How the Cloud Levels the Customer Service Playing Field

How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.

Cloud Call Center - Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences

Leverage Cloud-Based Contact Center Technologies To Provide Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.

Cloud Call Center - Five Ways to Differentiate Your Customer Service Offering Using the Cloud

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |