Aspiring to position itself as a leading figure in the global cloud computing marketplace, 3CLogic, a trusted provider of cloud-based call center software, revealed that it’s expanding its operations in the Asia Pacific (APAC) region. This comes largely in part from observing the region’s tremendous cloud computing growth over recent years. Needless to say, an enhanced presence in this region will certainly help the company efficiently address the growing market demands.
Included in 3CLogic’s portfolio is cloud-based inbound and outbound customer interaction solutions incorporating voice, chat and social media features. These contact center solutions have also been designed to seamlessly integrate with existing customer relationship management (CRM) software.
This integration provides businesses with a 360-degree view of all customer interactions regardless of the channel chosen by their customers. Additionally, with 3CLogic's cloud-based contact center, companies enjoy more accurate and timely information about their prospects and customers, notice more efficient responses to communications, and see that customer satisfaction is maintained with better service, ultimately driving toward a larger lifetime value of each account, customer or client.
As a part of this expansion, the company has set up APAC headquarters in Singapore.
The expansion will enable 3CLogic to deliver support services to its APAC customers, undoubtedly taking its service capabilities to the next level.
“Expanding into the Asia Pacific region reinforces 3CLogic’s commitment to meeting our customers’ needs worldwide. It is consistent with the company’s strategy to drive growth and strengthen its position as the industry’s premier cloud-based contact center provider,” President and CEO of 3CLogic Raj Sharma commented in a statement.
3CLogic’s new operations will furthermore allow the APAC-based businesses and global companies to run their call center applications within their respective regions, reducing latency to end-users, keeping their data localized and secure and avoiding the burden of operating their own contact center infrastructure.
“With the setup of 3CLogic’s APAC headquarters in Singapore, we aim to achieve our commitment to serve and provide support to our valued customers and partners in APAC as part of 3CLogic’s globalization plan,” President of Asia Pacific at 3CLogic Steven Wong added.
The adoption of cloud-based contact centers in APAC is growing exponentially due to the agility, scalability, efficiency, and “pay as you use” benefits with enhanced cloud infrastructure and security. 3CLogic’s technology even makes disaster recovery (DR) seamless at a fraction of the cost.
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