Enghouse Interactive has unveiled an improved professional attendant operator console, Arc Pro Attendant Console 6. The latest release comprises of an assortment of novel capabilities, offering enterprise level scalability, improved virtualization assistance, enhanced accessibility and modernized industry compatibility.
Organizations will be able to augment effectiveness and yield levels with the latest Arc Pro Attendant Console. A superior customer experience will also be offered by the operators irrespective of the business needs.
Version 6 features a simplified user interface, capable of showing additional comprehensive information about contacts. The latest user interface allows users to seek and find people inside the directory in a rapid manner.
In a statement, Rupert Adair, director, Product Management, Enghouse Interactive said, “The latest version of the Arc console for Cisco is based almost entirely on feedback from customers and partners. Their guidance ensures that Arc continuously evolves to meet their business goals. Organizations across the world rely on Arc Pro to provide a white glove service to their callers. The new capabilities in Pro 6 enable their operators and receptionists to process more calls while reducing errors, offering higher quality customer service and driving customer loyalty.”
Users can now maintain the ‘follow the sun’ call routing patterns with Arc Pro Attendant Console 6’s latest extremely scalable ‘multi-cluster’ compatibility for Cisco. All the necessary data regarding any customer will be immediately available to the operators irrespective of their location. In the event of their position being local to the customer, operators will be able to route calls to the customer. A maximum of 21 languages are supported by the enhanced Arc Pro Attendant Console.
Customers can now decrease the number of servers required for maintenance, as the latest version offers multi-site assistance for a maximum of 10 Cisco UCM clusters from the Arc Pro Server. Users can therefore offer increased capability, improve the administrative process and decrease maintenance expenses. Users can merge multiple servers onto a single hardware platform as an element of a virtualized environment.
Adair said, “By helping large organizations, in particular, reduce their administrative effort and the number of servers they need to maintain, Arc Pro Attendant Console 6 cuts their total cost of ownership (TCO).”
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.
Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.
How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.
Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.
Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.