• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS

Cloud Call Center Featured Article

August 14, 2013

BroadVision, SugarCRM Partner on Social Networking Initiative

Executive Editor, TMC

Customer relationship management systems have caught on big at businesses, but wouldn’t it be great if internal staff, or groups of staff members, could leverage CRM solutions to collaborate also? That’s exactly what two partners – one from the CRM world and one from the enterprise social networking world – are doing.

The SugarCRM solution and BroadVision Inc. Clearvale enterprise social networking solutions have been integrated to enable more business intelligence, according to the companies.

“We are pleased to add Clearvale to SugarCRM’s growing portfolio of cloud solutions. Now it’s easy for all types of SugarCRM users to have a 360-degree view of their customer combined with the embedded power of the latest social functionality for connecting with the whole organization,” said Chuck Coulson, vice president of business development at SugarCRM.  “The availability of the Clearvale collaboration platform with our SugarCRM platform helps organizations uncover untapped sources of expertise for improved customer service and reduce the time needed to solve business problems.”

SugarCRM offers an open source customer relationship management platform. More than 1.2 million end users rely on the solution to engage with their customers. Clearvale is a cloud-based solution that connects and enables collaboration among groups across departments such as engineering, marketing, sales and support.

“Enterprise social networks provide a great way of connecting users from different departments inside an organization by enabling them to share information and best practices between themselves more efficiently and effectively,” said Peter Chu, vice president of strategy, products, and marketing at BroadVision.  “Our Clearvale collaboration with SugarCRM supports our vision of helping organizations continue to work in their preferred systems of record but with a social layer added on top for people to work together.”

 




Edited by Rich Steeves

Spotlight

White Paper

A Cloud-Based Approach to Contact Center Modernization

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Featured Resources

10 Considerations in Moving to a Cloud-Based Contact Center - Ebook

This ebook offers ten key considerations when moving to a cloud-based contact center.

Contact Center Modernization
- Video

Is it time to modernize your contact center? Genesys can help. Customers' expectations have changed, making contact center modernization imperative.

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Genesys Customer Testimonials - Moving to the Cloud - Video

Why move your contact center to the Cloud? Hear from Genesys customers on what motivated them to choose a cloud contact center.

Genesys Wins the 2014 Cloud Contact Center Award
- Analyst White Paper

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

Deliver Great CX-While Saving Money with a Cloud Contact Center - Video

Genesys Cloud solutions provide low cost of entry and deliver immediate bottom line results all the while improving your customer experience.

Multi-Channel Customer Experience the Next Battleground
- Analyst White Paper

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

Multi-Channel Customer Experience - Video

Your customers are no longer contacting you by phone only-they want to reach you on their own terms. A multi-channel contact center is needed so you can offer the channels customers prefer.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |