Spoken Communications is a provider of enterprise cloud platform for contact centers. The company is devoted to improving the customer experience through technological innovation, whether that is with a voice-enabled workflow, with big data analytics or with managed services that helps its clients to focus on their core business.
The company recently confirmed that it has been ranked as the #91 fastest-growing company in America by Inc. 500.
Spoken has experienced a three-year growth rate of well over 3,000 percent."Our growth is thanks to the great team and customers we have. Our industry is no longer about making sure that when a customer calls, someone answers; that's just plumbing. We believe customer service is more than that," commented Howard Lee, chief executive officer at Spoken.
The 2013 Inc. 500 list ranks America's fast growing companies across 22 industries. Spoken was ranked first in the telecommunications category.
The Spoken-Avaya Contact Center Cloud Platform is the contact center cloud built on Avaya infrastructure. The platform comprises five fully redundant, geographically diverse datacenters and offers 99.99 percent uptime. Currently supporting over 20 million monthly minutes and 10,000 virtual agents, the Spoken-Avaya Contact Center Cloud Platform supports operations in the U.S. and Europe. The platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software.
"I'd like to commend Spoken and thank their customers and partners who worked so closely with them to develop the product suite," says Jonathan Roberts, Spoken board member and general partner at Ignition Partners.
"In addition to being a deep technology company, Spoken is also very customer driven, and this has allowed them not only to deliver innovative architecture but also to solve the myriad of small problems contact centers encounter every day," added Roberts.
In another release, Spoken Communications announced a new partnership with AdvanTel Networks, a communications integrator.
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