Cloud contact center solutions provider NewVoiceMedia is working towards its plans for global expansion. The UK-based company is growing at more than twice the rate of the rapidly expanding cloud contact center market according to industry analyst, and has doubled its number of staff over the last year to meet increased demand for its technology.
The latest is that NewVoiceMedia opened its new headquarters for North America in San Francisco, California.
“San Francisco is a leading hub for high-tech innovation and an excellent location for our regional headquarters. This marks a very exciting era for NewVoiceMedia,” Jonathan Gale, chief executive officer of NewVoiceMedia, mentioned in a statement.
The company’s true cloud technology makes the customer contact center capability accessible for businesses of all sizes, representing huge global potential. With the new expansion, the company is of the opinion that it is perfectly positioned to offer unparalleled support to existing customers, while extending its partnership with Salesforce and maximizing opportunities in one of its highest growth regions.
As indicated, the office will support this substantial growth and further strengthen NewVoiceMedia’s presence in North America where its solutions are already widely used. The move is also believed to bring the company closer to Salesforce as it develops its well-established partnership.
NewVoiceMedia’s ContactWorld solutions integrate with Salesforce to enable customers to deliver a personalized and unique customer experience, quickly and securely.
Located on the 36th floor of the Spear Tower in the One Market Street Business Center, new headquarters for North America in San Francisco, California has a prominent address in the city's Financial District and offers spectacular views of San Francisco Bay and the city skyline. It is also well served by bus and train lines, providing an excellent facility for the company’s sales and marketing teams.
Recently, the company also opened its APAC headquarters and London office.
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