In what could be perceived as either a human resources dream or a human resources nightmare in the United Kingdom, a call center for Domestic & General received what the Nottingham Post calls a “record” number of applications. The Nottingham call center reported receiving a whopping 800 applications for 70 new positions.
In an interview with the Nottingham Post, one of the lucky applicants who was hired from the pool of 800 said he was pleased with the company, the job, and the working conditions of the warranty and insurance provider. While there may be as many disappointed applicants as there are at any given American Idol audition, the company assures that there will be an additional 57 posts available in the near future. The scheduled start dates for these positions are all within the month of September, so job seekers need not wait long for more opportunities from Domestic & General.
It may come as a surprise that so many applicants competed for jobs that are generally considered thankless, but, in a 2010 article for the The Guardian, Graham Snowdon reported that call centers were benefiting from an increase in graduate applicants. In fact, at the time of the article’s publication, one in three call center employees in the United Kingdom held a degree.
While the story cited interviewees who noted that graduates were showing flexibility and a willingness to take a pay cut in difficult economic times, the question of retention and whether or not call centers are able to hold on to these competitive candidates in the long-term remains. One thing is clear, however, should the call centers fail to hold onto these competitive applicants, there are countless others who are willing to step in to fill their shoes—for Domestic & General, that number is 730.
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