In Scotland’s largest city, Glasgow, U.K.’s call center firm Webhelp TSC, which is one of the fastest growing customer experience outsourcers, announced the opening of several job opportunities: 70 vacancies under a new pre-employment training initiative that involves young adults (purposely to suit those who are struggling to get their first jobs) that are in search of a position as a contact center/customer service representative.
This is an opportunity for youths to be part of an apprenticeship with the Webhelp TSC call center, which is part of the Webhelp Group, a growing international company operating in 24 contact centers in continental Europe and North Africa, which creates and delivers significant end-to-end customer experience solutions.
The call center uses developing technologies to improve the customer experience, even online via the cloud to take advantage of all customer interactions. Such a practice helps carry out operational efficiency, provide commercial benefits and revenue generation for its companies it serves.
Webhelp's announcement came just after the Scottish government launched a new youth employment initiative, during the “Make Young People Your Business” week, to persuade businesses of the benefits of employing adolescents.
According to the Scottish Government Minister for Youth Employment, Angela Constance, young people are able to benefit from Webhelp TSC Glasgow’s Modern Apprenticeship (MA) opportunity as it can provide them the essential job skills to learn what is involved in this line of work.
She affirmed the MA program provides young talent to those businesses with emerging and future economic needs. Furthermore, Constance stressed the importance that more employers need “to come on board with the idea that the younger generation can aid their economic growth."
As for Webhelp TSC creating 70 jobs in Glasgow, Constance is convinced the firm provides an example for all employers as it is able to teach youths successfully how to perform the essential functions of a job role and more.
The Glasgow office is Webhelp TSC’s newest center and is one of its bigger sites with around 550 people based there. It is situated only minutes away from the Glasgow Central Station. This is one of six offices in Scotland that are currently hiring.
This opportunity at the office in Glasgow involves joining Webhelp's Customer Experience Academy: a five-week work skills course, followed by a job interview at the firm.
As Webhelp’s chief executive David Turner pointed out, the firm launched the Customer Experience Academy as a pilot project a few months ago; participants work with experts in developing their customer service experience and interpersonal skills (both verbal and written communication proficiency), as this is required for the positions available.
Turner believes that many young people are not being hired these days in such a job due to the participants’ lack of interpersonal skills required to pass the recruitment tests. He expressed how those who had gone through the Webhelp’s Academy course and process, which is aimed at jobseekers who "lack the necessary communicative knowledge to pass the standard entrance level of most employers,” were able to raise their chances of getting employed. In fact, according to Turner, from the time the Academy was inaugurated, 137 operatives have been hired.
Those who complete the five-week work skills course and have not only met requirements but also excelled are likely to be selected as team members: they become employed full-time by Webhelp and supported through a 12-month modern apprenticeship.
The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.
Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.
How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.
Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.
Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.