Help desk software improves user experience by helping them resolve complexities and making it easier for them to bridge the gap between access and protection.
BrightBox Solutions, a provider of help desk management program, announced the implementation of a beta testing program for its help desk software, Help Desk Premier, which is available as on-premise and hosted software.
The beta program is part of the company’s strategy to offer entirely cloud-based software and deliver affordable and innovative Software as a Service (SaaS) solutions for the SMB market.
The cloud version of the Help Desk Premier software offers the same high level of functionality as the on-premise version, with the exception of Active Directory Integration, the company said. Help Desk Premier is also available as hosted solution, installed on the company’s servers on VMs.
Architected for a more pure cloud/multi-tenant environment, the solution will allow the hosting price to be dropped substantially.
Help Desk Premier solutions are viable, customizable and valuable for businesses of all types, company officials said. It provides cost-efficiency, unlimited storage, and a simplified backup and recovery process.
“Not only are we making the move to an entirely cloud-based program, which is imperative in today’s marketplace, but we’re also taking customer feedback into consideration, to finely tune our product in order to continuously improve upon what’s already widely recognized as a leader in software of its type,” said Matthew Gardner, director of product development for BrightBox Solutions.
Help Desk Premier is gaining popularity mainly because it offers an enhanced user experience along with high level of functionality and easy-to-navigate interface. It’s also significantly less expensive than similar software.
BrightBox made big strides recently after it received $500,000 in angel investments from leaders in the technology industry. The investments will help the company transition to a cloud-based product and enhance the overall capabilities of Help Desk Premier, based primarily on user input.
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