Actionable analytics help companies make sense of big data and arrive at profitable decisions. Actionable analytics is a very important part of a company’s business strategy these days.
Helping companies make critical business decisions, Genesys has introduced a patent pending Actionable Analytics solution. This new solution enables companies to analyze the minute details of customer interaction data and use them in meaningful ways.
Actionable Analytics provides a mix of customer voice and text interaction data, enabling companies to get the best of both worlds. According to the company, this new solution will improve customer loyalty and reduces churn. It will also help the customers in meeting various regulations as it makes analyzing the data very easy.
It’s one thing to have speech and text analytics in place; it’s another thing to train your employees on them. To help companies train their employees in using various aspects of speech and text analytics, Genesys also offers quality management and coaching programs under its Actionable Analytics offering. This quality management process allows administrators to analyze all the conversations. It also facilitates targeted call queues to enhance agent performance.
The new solution is loaded with features like speech-to-phrase recognition feature, which provides a precise method of classifying conversations. It also offers an intuitive search interface that facilitates ad-hoc searches for words or phrases.
“With Actionable Analytics, customers now have a powerful business tool that combines market leading speech analytics with our renowned routing technology to deliver better business outcomes,” said Paul Segre, president and CEO of Genesys. “Actionable Insights will revolutionize how companies use unstructured data to optimize their financial performance and customer loyalty.”
Genesys is busy introducing new products to the market. Very recently, the company introduced cloud-based predictive dialer at Debt Collection Symposium and Expo. The Genesys predictive dialer software enables users to improve their telesales, debit collections customer service initiatives.
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