HCL Technologies, one of the largest IT and software companies in India, is once again in the expansion mode. The company has revealed that it plans to expand its call center footprint in Raleigh-Durham's Research Triangle Park (RTP), the largest research park in the world.
Call center operations require space. Thus, HCL has subleased 52,800 square feet of office space from Genband at the former Nortel Gateway Park Point Campus.
Texas-based Genband, known for its smart networking solutions, acquired Nortel’s IP Switching division when Nortel Networks, one of the largest makers of telecommunications equipment in North America, filed for bankruptcy protection in 2009. Genband has leased part of the space that was collectively acquired by Genband, Avaya and Ericsson.
The Research Triangle Park has become one of the hottest relocation markets in the United States, and is considered one of the most dynamic and globally competitive regions in the world. HCL’s current expansion will make room for more new hires in RTP and also strengthen the growth of U.S. operations.
Most of the jobs in the new call center will be for help desk support positions providing hardware, software and network support for HCL clients. The new center is expected to support HCL's continued global expansion and increased focus on business innovation in software product development.
Brian Carr with CBRE-Raleigh represented Genband in the sublease negotiations, and David Fleming with Jones Lang LaSalle in Raleigh represented HCL. The lease expires on July31, 2016, the date on which Nortel’s master lease with the property owner, Zurich Structured Finance, also comes to an end.
HCL Technologies already occupies about 88,000 square feet at the 11000 Regency Lakeview building in Cary. It opened a “global delivery center” in Cary in 2008 that already employs more than 500 people. By hiring 200 more for its upcoming call center, HCL will yet again demonstrate its commitment to hire and develop talent locally.
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