The newly launched LAGAN Web Self-Service from customer service solutions provider KANA Software should help people have easy access to government and its services anytime, anywhere through desktops, smartphones, tablets and social networks. It also supports government initiatives to improve service and reduce costs.
David Moody, head of worldwide product strategy for the public sector at KANA, commented, “Severe budget constraints and citizen demand for more transparency have forced governments worldwide to rethink how to manage many public services and do more with less. Given widespread use of the Internet, social media and mobile technologies, citizens have come to rely on the convenience of self-service channels in many areas of their lives, and expect this same efficiency in their government interactions. With LAGAN Web Self-Service, government agencies can implement a 'Digital First' framework that opens access to services while complementing existing in-person, phone, e-mail or whitemail channels.”
By making use of the LAGAN service, government agencies can seamlessly deliver personalized Web experiences to customers and they can be used anytime to gather information and initiate and pay for services. The service is also designed to maximize the channels that one uses to deliver their services through open services and responsive Web design.
Some of the notable benefits of the LAGAN Web self-service are: reduced customer effort; customer empowerment through relevant information; minimizes the cost of serving the customer; delivers a personalized experience for customers and consistent information and experience across channels; and more.
The KANA Responsive Web design technology ensures LAGAN Web Self-Service is device- and operating system-agnostic, automatically optimizing content for viewing on a wide range of devices while the LAGAN Knowledge Management can be seamlessly delivered as part of a LAGAN Web Self-Service solution, enabling customers to retrieve an unparalleled quantity of ever-changing information about policies, regulations and services.
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