Perhaps it is because the very nature of the call center business is high employee turnover. But, whatever the reason, a call center that opened in Yuma, Ariz., last year is still looking to add employees. Convey Health Solutions recently said that it has hundreds of employees working at the call center, but the company wants to hire as many as 265 more workers for the facility now housed in a building that used to be a Target store.
Convey says that to call the facility a call center is actually a bit of a misnomer. The firm says that the building is an outsourced service center where licensed health insurance agents take phone calls from potential customers and current clients. Those who call in are looking for information about their current healthcare plans or are looking to enroll in new Convey Health plans.
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While most people might consider call centers little more than a job that they take before they move onto the next one, Convey’s contact center is different. Because there are specific requirements for the people who work for this particular center, the pay is better than at other companies. People who work at the center are also looking to make a career out of their positions, rather than looking to move on at the first sign of a better job.
The contact center in Yuma has been hailed as a great addition to the area as far as filling jobs. It is currently employing around 450 people and is taking applications for those extra 265 employees. Another reason that the center seems to always be looking for new employees is that the managers of the facility say the job takes quite a bit of patience.
Convey says that a majority of the calls that come in are going to be dealing with Medicare questions. Both patience and empathy are needed by employees to handle these kinds of questions over the long haul. Still, the fact that the center is not full of telemarketers is a selling point that should help get those 265 positions filled quickly. Convey managers say that 90 percent of the calls at the center are incoming.
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