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Cloud Call Center Featured Article

September 20, 2013

Connect First Unveils New TCPA Compliant Suite

Cloud Call Center Resource Contributor

Telemarketing and telesales activities can be the target of a lawsuit or regulatory investigation if it fails to comply with the telephone consumer protection act.

According to the new Telephone Consumer Protection Act (TCPA) rule, beginning October 16, 2013, prior express written consent will be required for all autodialed and/or pre-recorded calls/texts sent/made to cell phone and pre-recorded calls made to residential land lines for marketing purposes.

Responding to this, Connect First, a cloud telecommunications company, has announced a new TCPA compliant solution to ensure that all current and future clients stay within the boundaries of the law.

“The new TCPA regulations put companies involved with outbound dialing at risk,” Amanda Riu, chief technology officer at Connect First said in a statement.

“The Connect First Compliance Suite mitigates this risk, and ensures that all outbound calls fall within the boundaries of the law,” added Riu.

Connect First mentioned that its Compliance Suite will offer a multitude of tools in order to keep companies in compliance. Customers looking for the ability to dial cell phone numbers without worrying about TCPA compliance can use the TCPA Safe Mode, which operates without the capacity for predictive/preview dialing.

Other features include the Internal Whitelist Management tool and increased “Do Not Call” scrubbing capabilities. Connect First’s Compliance Suite is constantly updated by both internal experts within the company and external experts, such as FCC attorney David Kaminsky and DMG Consulting, a prestigious consulting firm that specializes in the contact center industry.

Also, the company is planning to conduct a comprehensive webinar on Oct. 10, where a panel of industry and legal experts will share their knowledge about all aspects of the new TCPA legislation.




Edited by Rachel Ramsey

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