• Cloud Call Center - Facebook
  • Cloud Call Center - Twitter
  • Cloud Call Center - LinkedIn
  • Cloud Call Center - Youtube
  • Cloud Call Center - RSS

Cloud Call Center Featured Article

September 20, 2013

Connect First Unveils New TCPA Compliant Suite

Cloud Call Center Resource Contributor

Telemarketing and telesales activities can be the target of a lawsuit or regulatory investigation if it fails to comply with the telephone consumer protection act.

According to the new Telephone Consumer Protection Act (TCPA) rule, beginning October 16, 2013, prior express written consent will be required for all autodialed and/or pre-recorded calls/texts sent/made to cell phone and pre-recorded calls made to residential land lines for marketing purposes.

Responding to this, Connect First, a cloud telecommunications company, has announced a new TCPA compliant solution to ensure that all current and future clients stay within the boundaries of the law.

“The new TCPA regulations put companies involved with outbound dialing at risk,” Amanda Riu, chief technology officer at Connect First said in a statement.

“The Connect First Compliance Suite mitigates this risk, and ensures that all outbound calls fall within the boundaries of the law,” added Riu.

Connect First mentioned that its Compliance Suite will offer a multitude of tools in order to keep companies in compliance. Customers looking for the ability to dial cell phone numbers without worrying about TCPA compliance can use the TCPA Safe Mode, which operates without the capacity for predictive/preview dialing.

Other features include the Internal Whitelist Management tool and increased “Do Not Call” scrubbing capabilities. Connect First’s Compliance Suite is constantly updated by both internal experts within the company and external experts, such as FCC attorney David Kaminsky and DMG Consulting, a prestigious consulting firm that specializes in the contact center industry.

Also, the company is planning to conduct a comprehensive webinar on Oct. 10, where a panel of industry and legal experts will share their knowledge about all aspects of the new TCPA legislation.




Edited by Rachel Ramsey

Spotlight

White Paper

A Cloud-Based Approach to Contact Center Modernization

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Featured Resources

10 Considerations in Moving to a Cloud-Based Contact Center - Ebook

This ebook offers ten key considerations when moving to a cloud-based contact center.

Contact Center Modernization
- Video

Is it time to modernize your contact center? Genesys can help. Customers' expectations have changed, making contact center modernization imperative.

A Cloud-Based Approach to Contact Center Modernization
- Analyst White Paper

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

Genesys Customer Testimonials - Moving to the Cloud - Video

Why move your contact center to the Cloud? Hear from Genesys customers on what motivated them to choose a cloud contact center.

Genesys Wins the 2014 Cloud Contact Center Award
- Analyst White Paper

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

Deliver Great CX-While Saving Money with a Cloud Contact Center - Video

Genesys Cloud solutions provide low cost of entry and deliver immediate bottom line results all the while improving your customer experience.

Multi-Channel Customer Experience the Next Battleground
- Analyst White Paper

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

Multi-Channel Customer Experience - Video

Your customers are no longer contacting you by phone only-they want to reach you on their own terms. A multi-channel contact center is needed so you can offer the channels customers prefer.


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Technology Marketing Corp. 1997-2014 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact Us |