Live chat tools are no longer regarded as unnecessary features that merely allow visitor conversation, but are regarded as a serious investment that businesses, especially e-commerce websites, can no longer do without. In fact, live chat can help convert more visitors into customers. And, with important features being added, the chat tool can well become the lifeline for many organizations.
Offerchat, which is stated to be a No. 1 live chat tool for e-commerce websites, is considered by many as providing an entirely new way of handling live chat. In an effort to give its live chat tool a new twist that would enhance customer experience, it deployed two new Skype-like features to all its users: Desktop Notifications and Edit Last Message Sent.
Why it did so is apparent; most Offerchat users have found the text chat capabilities in Skype indispensable. That’s why the company decided to blend this capability in Skype to the live chat tool on users’ websites. Now, online sellers and digital marketers can converse with shoppers right on their site, quickly and easily.
When the Offerchat dashboard is accessed through a Chrome or Safari browser, pop-out notifications appear every time there is a new incoming chat, alerting users with a sound, even if they are away from their screens for a few moments.
Another Skype-like feature allows users to edit only the last message sent, despite the fact that it’s already been dispatched. By depressing the Up arrow button, the last message sent can be brought back, edited and then re-sent.
Free, fast, easy to use and packed with the necessary features wanted by top industries, Offerchat claims to be different from other live chat providers, in that it’s free for anyone to use for an unlimited amount of time on an unlimited number of websites and domains and much more.
The new Offerchat live chat features bring instant communication between businesses and inquiring customers to an even higher level. Because it is real-time, easy and convenient for both customers and sellers, transactions are completed easily and more sales are made.
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