The world’s economy the way it is, it seems everyone is on the lookout for a job. The call center market has stepped up in a very big way over the last few months. Companies are looking to set up new call centers all across the globe. One new call center in particular is creating a bit of controversy along the way.
Stream, a company based in the United States, has opened the new call center in Belfast. However, the company is coming under fire because it has a history of downsizing. In 2011, the company cut its staff in Londonberry from more than 1,000 to around 15. Nevertheless, the company assured citizens that that the majority of the 1,700 positions that are looking to be filled at the new call center will be customer service positions. At the present moment, the company says that only half of the positions have been filled.
Questioning the move, Sinn Féin Foyle MLA Maeve McLaughlin asked, “Why could these jobs not have been located in Derry to compensate for the recent redundancies? The number of jobs announced by Stream for Belfast today is almost equivalent to those lost in Derry."
"Are we to see in another ten years when the claw-back period for the present grants run out that Stream will run down its operation in Belfast, move somewhere else in the North, employ a similar number of employees and be grant-aided once again?"
Controversy or not, citizens of Belfast look to be able to earn decent wages with this slew of brand new jobs. First Minister Peter Robinson attended the launch of the new call center and talked about the benefits of the company bringing its business to town.
"To have so many of these jobs already in place at this new facility is fantastic news for us. While several alternative global locations were considered by the company, the requirements of its customers combined with Northern Ireland's attractive business environment resulted in Stream locating this new center in East Belfast. This expansion by Stream is positive news ahead of our forthcoming Investment Conference where we expect to welcome over 100 potential investors to Northern Ireland."
The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.
Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.
How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.
Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.
Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.