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Cloud Call Center Featured Article

May 12, 2014

Report Finds SAP's Cloud Expansion Will Benefit Resellers

Cloud Call Center Resource Contributor

While most companies are at least investigating a move to the cloud for mission-critical applications, it’s understandable that the idea causes some apprehension. Many cloud-based solutions are offered by unfamiliar companies, and while they often offer excellent products, many buyers long for familiar faces and names when they make the switch to the cloud. It’s not just about end-users: systems integrators and resellers are also comforted by the presence of tried-and-true market leaders when it comes to solutions such as customer relationship management (CRM), enterprise resource planning (ERP), sales, contact center and help desk applications.

Companies such as SAP are expanding their cloud offerings, and it’s offering some comfort to companies both small and large looking for a familiar, branded move to Web-based solutions. International Data Corporation (IDC) recently published a new MarketScape report that profiled the leading vendors participating in the worldwide SAP implementation ecosystem. The report found that as the German software giant extends its hosted offerings and cloud-based delivery models, customers will welcome the extension and backing of SAP.

"The SAP implementation services market has evolved in four critical areas since our last evaluation in 2012; namely the development of SAP HANA as a platform, more industry-specific and cloud-based SAP solutions, a new focus on customer experience and digital marketing, and an emphasis on intellectual property including Rapid Deployment Solutions," said Ali Zaidi, Senior Analyst, IT Consulting and Systems Integration Business Strategies at IDC, in a statement.

The report, entitled “IDC MarketScape: Worldwide SAP Implementation Services 2014 Vendor Assessment” examined 14 vendors: Accenture, Atos, Capgemini, CSC, Deloitte, EY, Fujitsu, HCL, HP, IBM, Infosys, PwC, TCS, and Wipro.

The news comes on the heels of an announcement that SAP's HANA in-memory database, which was formerly available for production-use only on physical servers, is now being offered as “Virtual HANA” and is available to run on vSphere 5.5 for high-end business applications.  The announcement was made at the recent EMC World Conference in Las Vegas.

SAP HANA was launched just over three years ago, in late 2010, is now reportedly a $1 billion business with more than 3,200 customers. Over the past weekend, the SAP board member who furthered the development of SAP HANA, Dr. Vishal Sikka, left the company unexpectedly for personal reasons. In a statement announcing the departure, SAP co-CEOs Bill McDermott and Jim Hagemann Snabe said that the HANA platform is now “established as the global standard, its roadmap is in full effect.”

Edited by Maurice Nagle


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