While most companies are at least investigating a move to the cloud for mission-critical applications, it’s understandable that the idea causes some apprehension. Many cloud-based solutions are offered by unfamiliar companies, and while they often offer excellent products, many buyers long for familiar faces and names when they make the switch to the cloud. It’s not just about end-users: systems integrators and resellers are also comforted by the presence of tried-and-true market leaders when it comes to solutions such as customer relationship management (CRM), enterprise resource planning (ERP), sales, contact center and help desk applications.
Companies such as SAP are expanding their cloud offerings, and it’s offering some comfort to companies both small and large looking for a familiar, branded move to Web-based solutions. International Data Corporation (IDC) recently published a new MarketScape report that profiled the leading vendors participating in the worldwide SAP implementation ecosystem. The report found that as the German software giant extends its hosted offerings and cloud-based delivery models, customers will welcome the extension and backing of SAP.
"The SAP implementation services market has evolved in four critical areas since our last evaluation in 2012; namely the development of SAP HANA as a platform, more industry-specific and cloud-based SAP solutions, a new focus on customer experience and digital marketing, and an emphasis on intellectual property including Rapid Deployment Solutions," said Ali Zaidi, Senior Analyst, IT Consulting and Systems Integration Business Strategies at IDC, in a statement.
The report, entitled “IDC MarketScape: Worldwide SAP Implementation Services 2014 Vendor Assessment” examined 14 vendors: Accenture, Atos, Capgemini, CSC, Deloitte, EY, Fujitsu, HCL, HP, IBM, Infosys, PwC, TCS, and Wipro.
The news comes on the heels of an announcement that SAP's HANA in-memory database, which was formerly available for production-use only on physical servers, is now being offered as “Virtual HANA” and is available to run on vSphere 5.5 for high-end business applications. The announcement was made at the recent EMC World Conference in Las Vegas.
SAP HANA was launched just over three years ago, in late 2010, is now reportedly a $1 billion business with more than 3,200 customers. Over the past weekend, the SAP board member who furthered the development of SAP HANA, Dr. Vishal Sikka, left the company unexpectedly for personal reasons. In a statement announcing the departure, SAP co-CEOs Bill McDermott and Jim Hagemann Snabe said that the HANA platform is now “established as the global standard, its roadmap is in full effect.”
The Power of the Cloud Call Center eBook
Everything you need to know about cloud call centers and the benefits they can provide to your business.
Join the Crowd, Moving to the Cloud
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system.
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information...
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support.
How the Cloud Levels the Customer Service Playing Field
When customers compare businesses, they look to service quality as a differentiating factor.
Leverage Cloud-Based Contact Center Technologies To Provide
Differentiated Customer Experiences
Companies are increasingly turning to cloud-based contact center solutions that help deliver better experiences.
Five Ways to Differentiate Your Customer Service Offering Using the Cloud
Cloud contact center technologies should be used to assist businesses in adapting to customers' evolving channel preferences.